FAQs

When you subscribe to The Gumnut Trade, you receive credits in the form of Gumnuts. Use your Gumnuts to shop our ethical and sustainable wardrobe. 

Your subscription includes unlimited clothing exchanges, however, postage is not included. We launder the clothes once we receive them back, and subscribers are insured against reasonable stains and wear-and-tear.

Yes. Your subscription fee will be charged to your nominated credit card each month.

We will charge you a flat rate which will subsidise the cost of postage to you. We do not profit from this charge (in fact we subsidise the postage costs for you).

Once you select your monthly subscription, you are ready to shop. You will receive credits in the form of Gumnuts, which you can use to spend across our range. For a guide to help you select the right plan for you, click here.

When you return the clothes, your Gumnuts are refunded, and you can spend them again on new items. If you discontinue your subscription or we do not receive payment one month in advance, you will have no Gumnuts and you will have to send the clothes back to us.

Once you receive your Gumnuts you decide how to spend them across our range. Choose from brand-new, lightly worn, and well-loved items. Newer items cost more Gumnuts, lightly worn garments cost less, and well-loved items cost the least. All items are subject to availability.

When you have selected your clothing for your first pouch, simply ‘checkout’ and we will post them to you in sustainable and ethical packaging with a prepaid pouch to send them back when you are ready to exchange clothing.

Once you are ready to exchange clothing, log into your account and select which items you wish to return which will refund your Gumnuts back to you, freeing them to be used in the Gumnut Trade’s Wardrobe. Once selected we will post out your new clothing, once received you will have 5 business days to return/ arrange pick up of the selected clothing to avoid a late fee. 

We recommend trying on new items as soon as you receive them. Place any ill-fitting items into your return mailbag and post them back to us within five business days to avoid additional postage fees. When returning items that don’t fit, please notify us of your return/s by contacting us here. We will send out the correct size at no additional cost to you.

You can exchange clothes at any time, without incurring an additional fee. Exchange when your child grows or when the seasons change. Most parents exchange items every three months.

Postage is charged per exchange and is an additional cost to your subscription. Postage is charged at a flat rate.

1. Login to your account.
2. Access your Wardrobe in your My Account area and choose the items you’d like to return. The Gumnuts spent on those clothes will be refunded, so you can spend them on new items.
3. Shop our range of ethical and sustainable clothing.
4. Checkout with your new items

Your items are posted to you in sustainable packaging along with a compostable prepaid mailbag. Use the mailbag to return your clothes within five business days of receiving your new clothes. Sending clothes later than five days after receiving your new items will incur a late fee. 

We launder all the clothes that are returned to us so they are ready for another family.

Brand new: Just received from our supplier and never worn before.

Lightly worn: Almost new and in very good condition. The items may have some light fading but no stains or obvious wear and tear.

Well-loved: Worn. These items may have light marks and fading, but nothing obvious. They might present with minimal pilling, but they are perfect for messy play or daycare.

We check over all items to ensure they have the correct condition rating, and that they are cleaned and steamed before it goes out to you.

If the item is deemed unwearable it is decommissioned and enters our garment end-of-life-program*.

*coming soon

Brand-new clothes are delivered to you unworn and unlaundered, but we will steam them to freshen them. We highly recommend washing them before wear. For tips on washing, see our Laundry Guide.

Lightly worn and well-loved clothing will be laundered using products from The Dirt Company. Their products are plant-based, vegan, and most importantly, they are safe for your seedling's delicate skin. The Dirt Company is Australian-owned and Melbourne-based. You can find their products at www.thedirtcompany.com.au.

We currently stock size 000 through to size 6. Sizes will vary according to availability, but our range will increase as our company grows. Sizes vary depending on the brand, fabric, and style of the item. Please see our handy size guide to help you find the size you need.

If your child wears our biggest size and you want to continue using The Gumnut Trade’s shared wardrobe, please get in touch to discuss ordering larger sizes.

We only stock ethical and sustainable brands and they generally make their clothes on the roomier side. Please ensure you select clothing that fits by size rather than age. To ensure you order the right size, make sure you measure your child according to our guide.

Select clothing that fits your child now. You can exchange for larger sizes at any time, so there is no need to think about sizing up.

We want everyone to have an opportunity to dress their children in high-quality, sustainable brands. We choose our brands according to strict criteria:

• They must be Australian or New Zealand-owned.
• They must be sustainable. Their fabrics must either be sustainably sourced, recycled, or upcycled.
• They must be ethical. They must manufacture their items within Australia or source regulated and ethical manufacturing overseas.

We are continuously expanding our wardrobe encouraging and supporting small businesses around Australia and New Zealand.

Children outgrow clothing before they outwear them. It is easy to accrue a wardrobe of unworn and outgrown clothes that you must either pass on, recycle or upcycle, so they don’t end up in landfill.

The production of new clothing is costly – for you, the consumer, and the earth. The textile industry cuts costs by exploiting natural resources and human labour, not to mention the industry’s use of pollutants.

By wardrobe sharing, you are limiting the demand to produce new items. When you subscribe to the Gumnut Trade, you can choose brand-new clothing for a fancy occasion or something well-loved for messy play.

Sharing is more conscious than second-hand clothing because the clothes are worn to the full extent of their life (from new, to lightly worn, to well-loved), passing from family to family.  

When an item of clothing is no longer in an acceptable condition to be worn, it will be decommissioned and will enter The Gumnut Trade’s Wardrobe new-life program. Our new-life program will recycle and/or upcycle these fabrics into other textiles that will be sold via our website. The proceeds are then donated to your preferred charity. We are so excited about this, so watch this space!